Frequently Asked Questions

Writing pad with text "Frequently Asked Questions" with first letters circled to display the abbreviation FAQ

What is the basis for your charges?

My charges have three components:

  1. The time involved to complete the work ($50 per estimated hour of work)
  2. Related expenses, such as mailing costs, notary fees, etc.
  3. GST/HST, if applicable

How soon can you deliver my documents?

The delivery timetable will depend on the number of requests I am currently working on and the length and complexity of the documents you have submitted. I will generally be able to complete a draft translation of a certificate or driver’s licence within two business days.

When submitting your request for a quote, you may ask for an expedited timetable for urgent requests (minimum surcharge of 25% will apply). I will also require payment of a surcharge if you request expedited delivery after I have already begun work on your documents. Please note I will not begin work until you have fully paid my invoice for services.

How will my documents be delivered?

I will send you a scanned copy of the certified translation, and the original printed copy of the certified translation will follow via regular mail or Xpresspost. A charge for mailing expenses will apply if you choose Xpresspost. Xpresspost charges will be included in all quotes for expedited services.

Can I pick up my documents in person?

I am not meeting with clients in person during the COVID-19 pandemic. I will hand-deliver documents to a door or accessible mailbox at addresses in Beaches-East York for a fee of $25. All other documents will be returned by regular mail or Xpresspost.

Can you send my documents internationally?

I will mail your translation package wherever you require as long as Canada Post will accept mailing. International mailing expenses will be included in my quote and invoice for services.

What payment methods do you accept?

I accept credit cards, PayPal and Interac transfers. I will not begin work on your translation until I receive full payment of my invoice for services.

How can I get a quote?

Fill out the form in the “Contact” section of this website to get started, or email me at laura@lauralmesser.com. Please be sure to include a clear scan or photo of your document, as I will need to review your document to prepare a quote.