Frequently Asked Questions

Writing pad with text "Frequently Asked Questions" with first letters circled to display the abbreviation FAQ

How soon can you deliver my documents?

The delivery timetable will depend on the number of requests I am currently working on and the length and complexity of the documents you have submitted. However, I will generally be able to complete a draft translation of a certificate or driver’s licence within two business days and deliver your certified translation package within one business day from your approval of the draft translation.

When you submit your request for a quote, you may ask for expedited completion of urgent requests (a minimum rush surcharge of 25% will apply). I may also require payment of a surcharge if you request expedited/rush delivery after I have already begun work on your documents. Please note that I will begin work once you fully pay my service invoice in advance.

How will my documents be delivered?

I will send you a scanned copy of the certified translation package. The original printed copy of the certified translation package will follow via regular mail or Xpresspost/Priority delivery. A charge for mailing expenses will apply if you choose Xpresspost/Priority delivery.

Same-day courier service in the Toronto area is also available on regular business days for an additional fee starting at $25. I will need a delivery address and contact phone number to provide estimated fees for the courier service.

Can I pick up my documents in person?

You can arrange to pick up documents outside my home office location in the east end of Toronto.

Do you translate doctors’ notes and medical reports?

I specialize in legal and financial translations. I am happy to assist you with translating documents such as vaccination certificates/records and medical bills. However, you will be best served with a medical translation specialist to translate your doctors’ notes and medical reports.

What payment methods do you accept?

I accept credit cards, PayPal and Interac transfers. I will not begin work on your translation until I receive full payment of my invoice for services.

How can I get a quote?

Fill out the form in the “Contact” section of this website to get started, or email me at Please be sure to include a clear scan or photo of your document, as I will need to review your document to prepare a quote.