Q: How soon can you deliver my documents?
A: The delivery timetable will depend on my current workload and the length and complexity of the documents you have submitted. However, I will generally be able to complete a draft translation of a certificate or driver’s licence within two business days and deliver your certified translation package within one business day from your approval of the draft translation. Therefore, my standard turnaround time to complete translations of certificates or driver’s licences is three business days. When you request a quote, I will provide you with a statement of the fees and an estimated turnaround time.
Please note that I will begin work once you fully pay my service invoice in advance.
Important: For procedures at DriveTest, you must submit the physical copy of the certified translation package. DriveTest does not accept digital files or printouts of digital files. I will deliver your certified translation package by mail, by courier or in person.
Q: Do you offer same-day or next-day service?
A: This depends on my current workload and what time you contact me for assistance. I know urgent situations arise from time to time and will do my best to fit you into my schedule. Generally speaking, it is easier to work urgent requests into my day the earlier you ask. I will apply a rush fee for any job requiring completion in under three business days starting at 25% of the total base fee. The minimum total fee for same-day service is $75 plus HST. The minimum total fee for next-day service is $50 plus HST.
Q: How will my documents be delivered?
A: I will send you a scanned copy of the certified translation package. The original printed copy of the certified translation package will follow via regular mail or Xpresspost/Priority delivery, if required. A charge for mailing expenses will apply if you choose Xpresspost/Priority delivery.
Same-day courier service in the Greater Toronto Area is also available on business days for an additional fee starting at $23 plus HST. I will need a delivery address and contact phone number to provide estimated fees for the courier service and set up the delivery.
Q: Can I pick up my documents in person?
A: You can arrange to pick up documents at my home office location in the east end of Toronto. Please note the public address listed is for my mailbox. Pickup is not available at the mailbox address. I will provide my home office address while negotiating your fees or when your document is ready for pickup.
Q: Do you translate doctors’ notes and medical reports?
A: I specialize in legal and financial translations. I am happy to assist you with translating documents such as vaccination certificates/records and medical bills. However, you will be best served with a medical translation specialist to translate your doctors’ notes and medical reports.
Q: What payment methods do you accept?
A: I accept credit cards, PayPal and Interac transfers. For credit card payments, I will send you an invoice containing a link to make an online payment. I will not begin work on your translation until I receive full payment of my invoice for services.
Q: How can I get a quote?
A: Fill out the form in the “Contact” section of this website to get started, or email me at firstname.lastname@example.org. Please be sure to include a clear scan or photo of your document, as I will need to review your document to prepare a quote.